FAQ's

Why order from Apartment98?

1. We are factory direct! No middle man in between you and this purchase.

2. We Offer Free Shipping on ALL items

3. No Sales Tax

4. Orders ship within 24 hours!

Where do you ship?

We ship to all 48 continental U.S. States

Are there any delivery charges?

Threshold and Ground Delivery free of charge. White Glove shipments and Threshold deliveries put in storage may incur extra delivery charges.

Can you ship to and APO/FPO address?

No, due to the average dimensions of our shipping cartons, we cannot ship to APO and FPO addresses.

What if my order arrived damaged?

1.Upon delivery refuse the package based on the visible damages.
2.Only noticed the damage after delivery? No problem, email us a photo of the damaged part to hello@apt98.com. Include the part number that needs to be replaced, and we will have the part replaced for you.

What is your return policy?

Please see here for return policy information.

What is your cancellation policy?

Orders can only be cancelled if they have not been picked. Once an order has been picked in the warehouse, it is in a line to receive a label with tracking information and is too late to cancel. Note: we cannot cancel an orders that have a tracking number.

How can I get trade pricing?!

While  APT98 is a retail site, we are happy to offer a 15% discount to all you designers! Everyday. Every product. Simply complete our Designer Trade application here.